Marble & Granite Inc Questions and Answers
Do I have to buy a whole slab?
No. We will determine how much material is needed for your
countertops. We do not charge you the price of full slabs.
You pay for what is required to fabricate your tops.
Where do you operate?
stone master marble and granite inc. operates within the
greater area -la to sun digo rever side to solvang . We are
a direct fabricator and installer of kitchen countertops,
vanities, Jacuzzi surrounds, fireplace surrounds, and custom
Product and Maintenance
What's the difference between Granite and Marble?
Although both are stones and both are quarried from the
earth, granite and marble (and marble's relatives -
limestone, onyx and travertine) are very different from each
other. Granite is formed deep in the earth's mantle at
extremely high temperatures, and is a very hard, resistant
stone made of crystallized minerals. The marble family,
limestone, travertine, marble, onyx, starts out as sediment,
animal skeletons, shells, plant matter and silt at the
bottom of bodies of water. After millions of years this
solidifies into stone (lithifies). Because its main
component is calcium, it can be affected by acids such as
vinegar and citrus beverages.
Should I use Granite or Marble for my kitchen counter
Although typical application of marble is for bathroom
vanity tops, Jacuzzi tops and fireplaces, it is possible to
use it in the kitchen. However, we don't recommend it due to
the fact that it is easy to scratch and can be etched by
acidic substances, such as vinegars, ketchups etc. The
high-gloss of the marble countertop can be partially lost as
many chemicals etch its surface. Granite in turn is
considered the second hardest stone, its polish is not
subject to etching by household acids, or scratching by
knives, pots and pans under normal use. It is also not
affected by typical kitchen heat such as hot pans.
Is it necessary to seal stone?
Since most mineral surfaces are porous they absorb liquids,
which may result in discoloring and staining. Although there
are many commercial grade products available on the market
which may bring the stone to its original luster, taking
simple precautions and regular maintenance can save a lot of
trouble and cost. All of our marble and granite tops are
sealed immediately after they are installed. The
impregnating substance penetrates the stone clogging most of
its pores making it quite impervious to alcohol, juices,
soft drinks, cosmetics, cleaners, coffee, food and even oil.
With the course of time, depending on how heavily the tops
are used, the sealer gets worn out. The clear indication of
this happening would be the fact that the liquids are easily
absorbed into the stone leaving temporary (if promptly wiped
off) stains. You should re-seal your marble every six months
and your granite every 12 to 24 months. For best results, it
is recommended to use the same sealer which was used
initially. You can obtain it from www.
Will my chosen color look like the picture on your
The samples you see on our website have been photographed
and saved as digital images. The color tones may not be
absolutely correct due to variations in computer systems,
monitors and compression algorithms. Also, granite is a
natural material with naturally occurring variations in
color, tone, granularity, pattern, etc. These variations are
expected and are the source of its natural beauty.
Do you sell stone sinks?
We carry a small selection of stilanstile sinks, and can
custom fabricate undermount and farm sinks. However, it
should be noted that our custom fabricated sinks are
assembled from 3/4 slabs, rather than carved from a block of
Can you hone CaesarStone™?
We do not hone CaesarStone™, but it can be specially ordered
with a honed finish directly from the manufacturer.
What edge profiles can be used with CaesarStone™?
All of our popular, premium, and laminated edges are
available for use on CaesarStone
What is the standard overhang for kitchen and bathroom
For kitchen countertops, the average overhang is 1.5" on the
front, and 1" along the sides. Bathrooms will usually have
even overhangs at either 1" or 1.5". These sizes are not
mandatory, and you're welcome to choose any size of
Granite Specific Questions
What should I know about Granite?
Granite is a natural stone. It is very hard and durable,
heat and scratch resistant as well as easy to maintain.
Aside from the practical aspect, granite is very versatile
in the design field. It comes in various colors and
patterns. We stock more than 1000 colors to choose from on
site. All stones are not exactly the same, each lot will
have unique characteristics attributed to the specific
granite. Because it is a natural stone, it has been blessed
with a remarkable natural beauty that has captivated humans
throughout the ages. Inherent in such natural products is a
certain lack of predictability that architects and designers
celebrate. Consumers who are less acquainted with the
material often expect the stone to be identical to the
picture or sample they were shown. Although sample stones
are intended to be representative of the quarry's product,
the material quarried at one time may differ slightly in
color and veining from the sample. Moreover, even a single
marble or granite slab will possess a certain amount of
color variation from one end to the other. Interior
designers and architects have come to view this tendency of
natural stone as an advantage. Slight irregularities can be
pleasing, introducing an element of the natural into
human-designed spaces, whether residential or commercial.
Can granite surfaces be damaged?
Like any solid surface, high impact blows can harm granite.
Because of its crystalline structure, it can chip if
subjected to sharp tipped hard objects. Unsealed, granite
can absorb stains such as oil, which can ultimately cause
dark spots or discoloration. Fortunately, under typical
household use, granite is not subjected to such events.
Also, heat from pots and pans or burning liquids will not
affect granite under normal circumstances.
Can I set a hot pot on my granite counter top?
Granite is formed by extreme heat combined with pressure
occurring beneath the earths crust. It is extremely unlikely
that a granite countertop would crack or discolor when
subjected to a hot pan.
Can granite chip?
Only in cases of severe abuse with a hammer or impact tool.
A chip can be filled with a granite dust and epoxy mixture.
If a chip occurs on your countertop, do not throw out the
chipped pieces. We can use them to fix the countertop, so
that no one will be able to tell it was ever chipped
Does granite crack?
No, not with regular use. Granite is most susceptible to
cracks during shipping and installation. Normal use will not
overstress this durable material.
Does granite stain?
Most natural stones are porous to some degree. Granite has
very little porosity. Most colors will never show any
moisture. A few colors may show some moisture if exposed for
a period of time. For example, a puddle of water left on the
counter for 30 minutes for some colors, may show a dark spot
when the water is wiped away. This spot will then dry up and
no evidence will show. Only a few colors demonstrate this
trait. Our installers will seal the countertops after they
are installed. Also if AGM daily granite cleaner is used
there will be no need to reseal the countertops because
cleaner contains some sealer and every time the countertops
are cleaned they are also being sealed at the same time.
Is granite expensive?
The cost of granite counters can vary a lot depending on the
color, edge profile and custom shapes used in the layout.
Our pricing is very competitive and hard to surpass when you
consider the total value of our services. Use our Instant
Online Estimate tool to get your price right now. It's
absolutely free and takes just minutes to complete.
How much does granite weigh?
One square foot of 1 1/4" thick granite usually weighs 16-18
Marble Specific Questions
Can marble be used as a kitchen countertop?
Most marbles are too soft and porous to be safely used in
the kitchen. Even the more resilient marbles are susceptible
to staining and should be avoided if you intend to cook or
serve food often. None of our marbles are covered by any
type of warranty when installed in kitchens
Where can I use marble?
Marble can be used for a number of applications such as
fireplace surrounds, tabletops, saddles, and shelves. It can
also be applied in the bath area as Jacuzzi surrounds,
vanities, floor, and shower paneling. Generally you can
safely use marble in low traffic areas.
Order Process Questions
What is the ordering process?
The whole process is designed for quality and speed. First,
get an estimate by giving us your layout and dimensions
(online, fax or in person). Come visit our yards to select
the stone of your choice. After that an order can be placed
and we will schedule a templating appointment. From the time
the template is made you can expect a turnaround time of 2
to 3 business days.
Can you level my cabinets?
All Granite & Marble does not engage in ANY carpentry work,
so all cabinets must be fully installed and leveled, prior
Do you install stairs?
Although we install stair treads and risers for indoor and
outdoor applications, we do not build the structure of the
stairs. Due to the significant amount of weight added by the
stone, the structure should be designed by a structural
engineer, in order to support the added weight.
Do you make and install sink supports?
Sink supports should be made and installed by a carpenter or
contractor. Sinks requiring supports should be fully
installed prior to countertop templating. Supports should be
made to uphold the weight of very heavy cast-iron sinks, and
to securely mount sinks with a front apron
Can I buy a slab somewhere else and have you fabricate it?
With approval from the production manager, we can fabricate
slabs from outside sources, however since we have no
information on the soundness of the stone, we take NO
responsibility for any problems arising during Fabrication.
Will you help me with color selection?
Our staff is always happy to help you select a stone color
for your project. Our sales reps have been trained in design
principles, and have worked with many homeowners just like
you. Our website is also an extremely valuable resource,
with plenty of photos and videos of completed projects, and
advice from our experienced moderators and affiliated
professional interior designers in our forums and online
Do I need the faucet at the time of the templates? When
do you drill the holes?
While the holes for the faucet are not drilled until the
countertops are installed, we require the homeowner to have
the faucets available during templating so we can make sure
there is enough room for the faucet and sink in the base
cabinet. For example, a faucet with a tilting handle would
require more space in the back, especially if there will be
a stone backsplash installed.
How long do I have to wait until I can use my countertops
after they are installed?
The countertops can be used immediately upon the completion
of the installation process. The sink however, should not be
used for 6 hours after the installation, to allow the epoxy
which holds it to cure.
Price and Estimate Questions
What is your payment policy?
The payment procedure is very simple. For projects measured
and installed , we collect a 50% deposit at the time of
templating. The remaining balance is required at the time of
installation. With pick-up orders, a 100% full payment is
required upon placing the order. In either case, the
payments should be in the form of a certified check or money
order, in order to guarantee the fastest possible turnaround
time. Personal and business checks are accepted for deposit
only, but require a 5 business day waiting period, which
delays the project's completion. For jobs installed , the
final payment MUST be certified.
What information is required for a quote?
We require our potential clients to provide a top view
layout of the project, including dimensions along with
personal information such as name, town, state, zip code, a
phone contact, and if known, the name of the stone and the
desired edge finish. We can then process the specific
measurements and respond with an estimate for the job. This
information can either be faxed to us or brought to our
showroom when the client comes in for a walk in our yard.
You can also use our Online Estimate tool, which allows you
to create a digital drawing of your project and get a price
in 24 hours
Installation included in the quote?
Yes. If you would like to get a quote without installation,
please indicate "pick-up" on your request
If I fax my drawing with dimensions to you, how long will I
have to wait for a quote?
Proposals for free quotes that are faxed over are given a 24
hour time frame. We will either call or fax over the
estimate assuming that the contact information is provided
to us in the original fax.
How close does the estimate come to the final price?
The quote on the estimate is based on the measurements
provided to us by you. So the more accurate your drawings
are, the more accurate the price.
Why are some stones more expensive than others?
There are several factors which determine the price of each
stone. First there are costs of mining. Some stones are
located in hard to reach areas which increases the costs of
mining. Then, depending on where the stone is sent from, the
cost of shipping comes into play. Finally, the stone market
follows the supply and demand economics, so rare and sought
after stones will be significantly more expensive than
common and popular stones.